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Browse by Category
Select a category to find relevant help articles
Getting Started
Account setup, profile management, first steps
Bookings & Hotels
Hotel reservations, modifications, check-in/out
Vehicles & Rentals
Car rentals, pick-up/drop-off, insurance
Tours & Activities
Tour packages, itineraries, guides
Payments & Refunds
Payment methods, cancellations, refunds
Technical Support
App issues, login problems, bugs
Popular Help Articles
Most frequently asked questions by our travelers
How to book a hotel?
Step-by-step guide to finding and booking the perfect hotel
How to cancel a booking?
Cancellation policies and step-by-step instructions
How to use AI Tour Planner?
Create personalized itineraries with our AI tool
How to list my business?
Become a partner and list your hotels, cars, or tours
What payment methods are accepted?
Credit cards, bank transfers, and mobile wallets
What is your refund policy?
Understanding our cancellation and refund process
Frequently Asked Questions
Quick answers to common questions
📖 How do I create an account on TreksBuddy?
Click "Sign Up" on the homepage, enter your name, email, and password, or sign up using Google. Verify your email to activate your account.
🏨 How do I book a hotel?
Search for your destination, select dates, browse available hotels, choose a room type, and click "Book Now" or "Add to Cart". Complete payment to confirm.
🚗 How do I rent a vehicle?
Go to Vehicles, select your city and dates, choose a vehicle type, and click "Add to Cart". Enter pick-up/drop-off details to complete your rental.
🏔️ What is included in a tour package?
Tour packages typically include accommodation, transport, guide services, and some meals. Check each tour's "Inclusions" section for details.
💳 What payment methods do you accept?
We accept Visa, Mastercard, bank transfers, and mobile wallets (JazzCash, EasyPaisa). All payments are processed securely via Stripe.
📝 How do I cancel my booking?
Go to Dashboard → My Bookings, select the booking, and click "Cancel". Free cancellation is available up to 7-14 days before check-in depending on the provider.
✨ How does the AI Tour Planner work?
Enter your destination, budget, travel days, and preferences. Our AI generates a personalized day-by-day itinerary with matched hotels, tours, and vehicles.
🏢 How do I list my business on TreksBuddy?
Visit the Business Registration page, fill out your business details, and submit for verification. It's free to list, and you only pay commission on successful bookings.
Still Need Help?
Our support team is available 24/7 to assist you with any questions or issues.