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How can we help you?
Select the option that best describes your inquiry
General Inquiry
Questions about our services or platform
Booking Inquiry
New booking or modify existing reservation
Technical Support
Website, app, or payment issues
Business Partner
List your hotel, cars, or tours
Feedback
Share your experience or suggestions
Cancel Booking
Cancel or modify existing booking
Frequently Asked Questions
▶ How do I change or cancel my booking?
You can modify or cancel your booking from your dashboard. For assistance, contact us with your booking ID.
▶ When will I receive my booking confirmation?
Confirmation emails are sent immediately after successful payment. Check your spam folder if not received.
▶ What payment methods do you accept?
We accept credit/debit cards, bank transfers, and mobile wallets via our secure Stripe integration.
▶ Do you offer refunds for cancellations?
Refund policies vary by provider. Most offer free cancellation up to 7-14 days before check-in.
▶ Can I book a custom tour package?
Yes! Contact us with your requirements, and we'll create a personalized itinerary for you.
▶ How do I list my business on TreksBuddy?
Visit our Business Registration page to get started. It's free to list!